Client Charter
Visa, Pass and Permit
| ACTIVITIES | DURATION | |
|---|---|---|
| OTHER STATES | SARAWAK STATES ONLY | |
| Visa With Reference | 7 working days | 7 working days |
| Long -Term (Social) Visit Pass | 30 working days | 30 working days |
| Short -Term (Social) Visit Pass | Same day | 1 working days |
| Professional Visit Pass | ||
| 1. Artist | 7 working days | 14 working days |
| 2. Mubaligh (Islamic) | 14 working days | 30 working days |
| 3. Mubaligh (Other Religion) | 30 working days | 30 working days |
| Student Pass | 7 working days | 7 working days |
| Malaysia My Second Home | Same day | 30 working days |
| APEC Business Travel Card (ABTC) | 3 Months (Except China - 5 Months) | Not Applicable |
Passport And Travel Documents
| Services | Duration |
|---|---|
| Malaysia International Passport | 1 hour (after payment) |
| Malaysia International Passport (Applicant born in Sabah and Sarawak applying in Peninsular Malaysia) | 5 days |
| Collective Travel Document in Lieu of Passport | 5 days |
| Restricted Travel Document | 1 days |
| Border Pass Malaysia / Indonesia | 1 days |
| Certificate of Identity | 30 days |
| Emergency Certificate | 1 days |
| Malaysia International Passport / Certificate of Identity (Lost / Damaged Cases) | 5 days |
| Inclusion of Recent Photo (Minor) | 1 hour |
Note: This client charter is subject to applications that have fulfilled all the requirements.
Foreign Worker And Foreign Maid
| Foreign Domestic Helper Services | |
|---|---|
| Services | Duration |
| Application for Extension of Visit Pass (Temporary Employment) | Same day |
| Issuance of Visit Pass (Temporary Employment) | Same day |
| Check-out Memo | Same day |
| Report of Absconded Case | Same day |
| Special Pass | Same day |
| Replacement (Consulate) | 24 Hours |
| New Application (New / Replacement) | 3 Working days |
| Application for Second Helper | 7 Working days |
| Change of Employer | 7 Working days |
| Appeal Application for Housemaid | 7 Working days |
| Loss of Passport Case | Same day |
| Foreign Worker | |
Services |
Duration |
| Application for Extension of Visit Pass (Temporary Employment) | Same day |
| Issuance of Visit Pass (Temporary Employment) | Same day |
| Check-out Memo | 3 Working days |
| Application for Visa With Reference | 24 Hours |
| Special Pass | 3 Working days |
| Change of Employer | 14 Working days |
| Report of Absconded Case | Same day |
| Lost of Passport Case | 7 Working days |
Employment Pass
| Services | Duration (New/Extension) |
|---|---|
| Expatriate Committee’s Approval – DP10 (Posts) | 7 days |
| Employment Pass Approval / VP(TE) – DP11 | 3 days |
| Issuance of Pass | 1 days |
| Application for Dependent Pass | 3 days |
| Inspection by Members of the Expatriate Committee / Employment Pass | 14 days |
Entry or Exit Control
1. Entry or Exit Control
a. Not Exceeding 30 Seconds for Machine Readable Passport
b. Not Exceeding 45 Seconds for Non Machine Readable Passport
c. Waiting Time not Exceeding 15 Minutes
Note: This client charter is subject to applications that have fulfilled all the requirements.
a. Not Exceeding 30 Seconds for Machine Readable Passport
b. Not Exceeding 45 Seconds for Non Machine Readable Passport
c. Waiting Time not Exceeding 15 Minutes
Note: This client charter is subject to applications that have fulfilled all the requirements.
Enforcement
| Services | Duration (New/Extension) |
|---|---|
| Pre-investigation on complaint or information relating to Illegal Immigrants | 7 days |
| Investigation on arrested cases under Immigration Act 1959/63 (Amended 2002), Passport Act 1966 (Amended 1996), Anti Trafficking in Person Act, 2007 and Immigration Regulations, 1963 | 10 days |
| Investigation on referred cases from other divisions or agencies | 7 days |
| Carrying out Prosecution | Within 14 days of arrest |
| Offer of compound for compoundable offences | Offer of compound for compoundable offences |
