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Client Charter

Visa, Pass and Permit

ACTIVITIES DURATION
OTHER STATES SARAWAK STATES ONLY
Visa With Reference 7 working days 7 working days
Long -Term (Social) Visit Pass 30 working days 30 working days
Short -Term (Social) Visit Pass Same day 1 working days
Professional Visit Pass
1. Artist 7 working days 14 working days
2. Mubaligh (Islamic) 14 working days 30 working days
3. Mubaligh (Other Religion) 30 working days 30 working days
Student Pass 7 working days 7 working days
Malaysia My Second Home Same day 30 working days
APEC Business Travel Card (ABTC) 3 Months (Except China - 5 Months) Not Applicable
Attention: This client charter is subject to applications that have fulfilled all the requirements.

Passport And Travel Documents

Services Duration
Malaysia International Passport 1 hour (after payment)
Malaysia International Passport (Applicant born in Sabah and Sarawak applying in Peninsular Malaysia) 5 days
Collective Travel Document in Lieu of Passport 5 days
Restricted Travel Document 1 days
Border Pass Malaysia / Indonesia 1 days
Certificate of Identity 30 days
Emergency Certificate 1 days
Malaysia International Passport / Certificate of Identity (Lost / Damaged Cases) 5 days
Inclusion of Recent Photo (Minor) 1 hour
Passports will be issued within 2 hours if payment is made before 3.30 p.m.
Note: This client charter is subject to applications that have fulfilled all the requirements.

Foreign Worker And Foreign Maid

Foreign Domestic Helper Services
Services Duration
Application for Extension of Visit Pass (Temporary Employment) Same day
Issuance of Visit Pass (Temporary Employment) Same day
Check-out Memo Same day
Report of Absconded Case Same day
Special Pass Same day
Replacement (Consulate) 24 Hours
New Application (New / Replacement) 3 Working days
Application for Second Helper 7 Working days
Change of Employer 7 Working days
Appeal Application for Housemaid 7 Working days
Loss of Passport Case Same day
Foreign Worker

Services

Duration
Application for Extension of Visit Pass (Temporary Employment) Same day
Issuance of Visit Pass (Temporary Employment) Same day
Check-out Memo 3 Working days
Application for Visa With Reference 24 Hours
Special Pass 3 Working days
Change of Employer 14 Working days
Report of Absconded Case Same day
Lost of Passport Case 7 Working days
Attention: This client charter is subject to applications that have fulfilled all the requirements.

Employment Pass

Services Duration (New/Extension)
Expatriate Committee’s Approval – DP10 (Posts) 7 days
Employment Pass Approval / VP(TE) – DP11 3 days
Issuance of Pass 1 days
Application for Dependent Pass 3 days
Inspection by Members of the Expatriate Committee / Employment Pass 14 days
Note: This client charter is subject to applications that have fulfilled all the requirements.

Entry or Exit Control

1. Entry or Exit Control
a. Not Exceeding 30 Seconds for Machine Readable Passport
b. Not Exceeding 45 Seconds for Non Machine Readable Passport
c. Waiting Time not Exceeding 15 Minutes

Note: This client charter is subject to applications that have fulfilled all the requirements.

Enforcement

Services Duration (New/Extension)
Pre-investigation on complaint or information relating to Illegal Immigrants 7 days
Investigation on arrested cases under Immigration Act 1959/63 (Amended 2002), Passport Act 1966 (Amended 1996), Anti Trafficking in Person Act, 2007 and Immigration Regulations, 1963 10 days
Investigation on referred cases from other divisions or agencies

7 days

Carrying out Prosecution

Within 14 days of arrest

Offer of compound for compoundable offences Offer of compound for compoundable offences
Note: This client charter is subject to applications that have fulfilled all the requirements.
Imigresen Qrcode
Last Update: 15 October 2018.

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