IMMIGRATION DEPARTMENT OF MALAYSIA
Client's Charter
 
Security and Passport Division
Malaysian Pasport Application
Type of Application
Time of Application Submission
Time of Collection
Monday - Thursday
Application of replacable passport with chip
8.00 am -
11.59 am
After 8.00 am
(following working day)
12.00 pm-
4.30 pm
After 2.00 pm
(following working day)
Application of new passport
8.00 am-
11.59 am
After 8.00 am
(next 2 working days)
12.00 pm -
4.30 pm
After 2.00 pm
(next 2 working days)
Friday
Application of replacable passport with chip
8.00 am -
11.59 am
Monday
(After 8.00 am)
2.45 pm-
4.30 pm
Monday
(After 8.00 am)
Application of new passport
8.00 am-
11.59 am
Tuesday
(After 8.00 am)
2.45 pm -
4.30 pm
Tuesday
(After 2.00 pm)
For Immigration Offices in Kuala Lumpur and Labuan Federal Territory, Selangor, Negeri Sembilan, Melaka, Johor, Pahang, Perak, Pulau Pinang, Perlis, Labuan, Sabah, Sarawak, Kedah, Terengganu and Kelantan, business hours are from 8.00 am - 1.00 pm and 2.00 pm - 5.00 pm.
Type of Application
Time of Application Submission
Time of Collection
Monday-Friday/ (Sunday-Thursday for Kedah, Terengganu and Kelantan)
Application of replacable passport with chip
8.00 am-
1.00 pm
After 8.00 am
(following working day)
2.00 pm-
4.30 pm
After 2.00 pm
(following working day)
Application of new passport
8.00 pm -
1.00 pm
After 8.00 am
(next 2 working days)
2.00 pm -
4.30 pm
After 2.00 pm
(next 2 working days)
Friday / (Thursday - for Kedah, Terengganu and Kelantan)
Application of replacable passport with chip
8.00 am-
12.00 pm
Monday/(Friday-
after
8.00 am)
2.45 pm-
4.00 pm
Monday
(after 8.00 am)
Application of new passport
8.00 am-
12.00 pm
Tuesday
(after 8.00 am)
2.45 pm -
4.00 pm
Monday
(after 8.00 am)
List of Offices According to Client's Charter
Two (2) working days for application of replacable passport with chip and three (3) working days for application of new passport
  • Wilayah Persekutuan, Kuala Lumpur ( Pusat Bandar Damansara)
  • Shah Alam, Selangor (Wisma PKNS)
  • Subang, Selangor (Terminal 2, Lapangan Terbang Subang)
  • Kajang, Selangor (Metro Plaza)
  • Pelabuhan Kelang, Selangor
  • Georgetown, Pulau Pinang
  • Kuching, Sarawak
  • Miri, Sarawak
  • Bintulu, Sarawak
  • Limbang. Sarawak
  • Sibu, Sarawak
Two (2) days for all types of application
  • Kangar, Perlis
  • Seremban, Negeri Sembilan
  • Ipoh, Perak
  • Teluk Intan, Perak
  • Lumut, Perak
  • Kuala Terengganu, Terengganu
  • Kota Bharu, Kelantan
  • Johor Bahru, Johor
  • Kluang, Johor
  • Kuantan, Pahang
  • Raub, Pahang
  • Temerloh, Pahang
  • Alor Star, Kedah
  • Bukit Kayu Hitam, Kedah
  • Sungai Petani, Kedah
  • Pulau Pinang
  • Melaka
  • Kota Kinabalu, Sabah
  • Tawau, Sabah
  • Sandakan, Sabah
Labuan and Langkawi Immigration Office will process passport application on the same day of submission.
 
Issuing of Travel Documents and Other Immigration Documents
Travel Documents and Other Immigration Documents
Time Taken
New
Extension/Renewal
Malaysian Passport (PM) Application in the Peninsular for Applicants born in Sabah and Sarawak
30 days
24 hours
Group Travel Document in Lieu of Passport
5 days
-
Restricted Travel Document
1 day
1 hour
Malaysian/Indonesian Border Crossing Pass
1 day
-
Certificate of Identity (SAP)
7days
1 hour
Restricted Certificate of Identity (SAPT)
1 day
1 hour
Emergency Certificate
1 day
1 hour
Decisions on Lost PM/SAP/SAPT
1 month
-
 
 
Foreign Worker Division
 
Visit Pass (Temporary Employment) -Foreign Domestic Helper (PRA)
Type of Application
Time Taken
Exchanging PRA/consulate exchange
24 hours
First PRA (individually)
3 working days
First PRA (individually)
3 working days
2nd and 3rd PRA
7 working days
Exchange of employer
7 working days
Appeal
7 working days
Businesses Relevant to Foreign Domestic Helper (PRA)
Type of Application
Time Taken
Renewal of PL(KS)
1 day
Issuance of PL(KS) Sticker
1 day
Report on lost PRA
1 day
Check Out Memo
1 day
 
Type of Application
Time Taken
New
Extension/Renewal
Visit Pass (Temporary Employment) for other sectors
7 days
1 day (less than 10 person)
Visa
1 day
-
 
Visa, Pass and Permit Division
 
Type of Application
Time Taken
New
Extension/Renewal
Visa With Reference
14 days
-
Visit Pass (Social/Business)  
1 days
Visir Pass (Professional)
3 days
3 days
Employment Pass/ Visit Pass (Temporary Employment) -for husband or wife of Malaysian citizen (Spouse Programme)
14 days
7 days
Student Pass
14 days
7 days
Entry Permit
Depends on Confirmity
Depends on Confirmity
Malaysia My Second Home
30 days
14 days
 
Employment Pass Division
 
Type of Application
Time Taken
New
Extension/Renewal
Employment Pass (Application of Post)
7 days
7 days
Employment Pass (Issuance of Pass)
3 days
3 days
Dependent Pass
7 days
2 days
 
Immigration Control at Point of Entry
  • Not exceeding 30 seconds for Machine Readable Passport.
  • Not exceeding 45 seconds for Non-Machine Readable Passport.
  • Waiting period less than 15 minutes.

Attention : This Client's Charter are used in normal condition and not applicable for application that are not complete, problematic or require further references.

 
 
  Passport
 
: :
General Statement
: :
Malaysian Passport
: :
Malaysian Restricted Passport to Brunei Darussalam
  Travel Document
 

: :
Restricted Travel Document
: :
Collective Travel Document
: :
Document In Lieu of Internal Travelling Document
: :
Document In Lieu of Passport for Travelling Between Sabah/Sarawak
: : Identification Certification Card

  Border Pass
 
: :
Malaysia-Thailand Border Pass
: :
Malaysia-Indonesia Border Pass
  Certification of Identity
 

: :
Emergency Certificate
: :
Certificate of Status
APEC Business Travel Card

   
 
  Entry Permit
  Certification of Identity
   
 
  Conditions of Entry
  Tourist and Visitors
 
: :
Social Visit
: :
Padang Besar Visit Card (Thailand only)
  Workers
 
: :
Expatriate
: :
Foreign Unskilled and Semi-skilled Worker
: :
Foreign Skilled Worker
  Student
   
     
   
'
Malaysia My Second Home Programme'
 
    'Spouse Programme'  
       
 



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Headquarters of the Department of Immigration, Malaysia
(Ministry of Home Affairs)
Level 1-7 (Podium) Block 2G4, Precint 2, Federal Government Administration Centre,
62550 Putrajaya, FEDERAL TERRITORY
Telephone: 03-88801000 Fax: 03-88801200